I booked the car on QEEQ and at first everything went pretty smooth. The real trouble started after I returned the car. One day I checked my credit card bill and saw an extra charge. My first thought was simple. Did they just charge me for nothing I flew from the US to Ireland and picked up the car at Dublin around noon on May 9. It was a Toyota Corolla from Budget with automatic gear. I remember very clearly that on the return day around May 21 I went to fill the tank all the way before going back. I kept the fuel receipt too. The counter staff checked the car and did not say anything was wrong so I thought the story was over. A few days after I got home I saw the extra amount and my head was full of questions. I did some quick math. I had a rough idea of the rental cost and this extra part just did not make sense. I contacted customer support and I was a bit nervous. I was afraid they might just brush me off. What surprised me was that they did not just blame the rental company. They let me finish talking and then checked each part with me. I asked what is this extra money for and they went through the bill with me and asked me to send screenshots. They said they would talk to Budget for me. During this time they kept updating me and told me how far they got. Sometimes I asked if it was a wrong fuel charge or if my prepaid part was not used. They answered very directly and told me what they guessed for now and then kept checking. I could feel it was not some copy and paste reply. They were looking at my real case. In the end they got a clear answer from the car company. It was the extra driver fee and also a fee because I did not use the rental company insurance and used my own. So it was not some random charge. I checked the numbers they explained and the final amount was actually correct. During the whole thing I only met the Budget counter staff when I picked up and dropped off the car. After that almost all the communication was through customer support. I really felt they were following my case one to one. When I had a question I could just go back to the same person instead of telling my story again and again. I was worried when I first saw the bill but after they explained everything step by step I felt pretty confident about this whole rental experience.
Odkryj, jak nasza usługa pomogła innym klientom
