I want to complain a bit first. When I booked the car I did not think much. I just went on QEEQ and picked a Mazda CX 50 with pickup in Charlotte and drop off in Atlanta. The dates were around July seventeenth in the morning for pickup and July twenty fourth in the afternoon for drop off. In my head I was counting how much this trip would cost me. Later I checked my email and saw the price went down. My first thought was oh no I have to cancel and book again and I really did not want to do that. Then I remembered I chose their Price Drop Protector when I made the booking. In my mind I felt it was just some nice words on the page and maybe nothing real would happen for me. When I opened my order I was kind of shocked. There was a new price already there and a new order number and the price difference was shown very clear. I checked the details and saw they had already rebooked it for me. I did not need to talk to the car rental counter staff or change the times myself. The car was still the same group like the Mazda and the pickup and drop off times were almost the same as my original ones just moved a little but it did not matter for my plan. The refund of the difference came in my local currency and the amount was not small. It felt like I suddenly got extra pocket money for free. I did not click anything and I did not chat with customer service. They just finished everything for me. For someone like me who is lazy to check prices and also scared of paying more than I should this was really nice. It felt like the system was watching the price for me and when it found a lower one it jumped in and fixed it. After that I feel more brave to choose this service when I book. If the price drops I save money and if it does not drop I do not lose anything.
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